We are looking for a First Line Technical Support who will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support feedback into the product, and troubleshooting/solving bugs and complex issues. 

Codacy users reach out to the Support team for all general and product-related questions. You will help troubleshoot and solve technical issues and ensure that the team is always able to drive a smooth adoption of Codacy.

What will be your day-to-day?

• Debug our product, find issues on our codebase, and solve them;

• Replicate, troubleshoot and solve technical issues sometimes along with customer-facing teams;

• Escalate to product and engineering teams to collaborate in triaging and prioritizing new features;

• Identify and implement process improvements to improve the efficiency of the team;

• Identify recurring technical issues and create internal/external documentation; 

• Introduce commercial teams to tackle opportunities/ de-escalate issues;

• Collaborate internally to stay up to date on product announcements/features update;