We are looking for a Customer Success Manager who will help Codacy’s customers to achieve an increase in the value they receive from our product and enable them to achieve their organizational goals. Codacy’s number one objective is improving net retention and all departments are aligned around this initiative. This means this is a unique opportunity to join a company that is really focused on our customers and understands the importance of customer success in building a scalable business.
What will be your day to day?
Maintain and deepen the relationship with new and existing customers
Develop and execute customer success plans, including but not limited to onboarding plans, and ensure successful adoption across the account.
Partner with customers to implement solutions that meet their needs.
Engage in proactive communication with customers, implementing automation when necessary.
Build trust and secure introductions to other teams within the same account.
Improve product usage within assigned accounts through a continuous increase in value, and identify expansion opportunities.
Collaboratively with customers develop Case Studies / Videos / Podcasts / Webinars.
Act as a point of escalation for your customer’s critical issues.
Convey feedback from customers to the product team to drive improvements to the product.