Your mission
We are looking for a Customer Success Operations Intern to help us scale and improve how we serve our existing customers.
In this role, you will support our daily operations, maintain high-quality customer data, build reports, and contribute to the optimization of the entire customer lifecycle - from onboarding to renewal - through processes, automation, and medium / tech-touch programs.
If you are analytical, organised, and enjoy improving systems and workflows behind the scenes, this internship will give you hands-on exposure to how a SaaS Customer Success organisation runs and grows.
This is an excellent opportunity to grow into a long-term Customer Lifecycle Operations career path at Codacy.
What will be your day to day:
Customer & Lifecycle Data Operations
Reporting & Analytics
Process Improvement & Documentation
Medium / Tech-Touch & Automation Support
Project Ownership
In this role, you will support our daily operations, maintain high-quality customer data, build reports, and contribute to the optimization of the entire customer lifecycle - from onboarding to renewal - through processes, automation, and medium / tech-touch programs.
If you are analytical, organised, and enjoy improving systems and workflows behind the scenes, this internship will give you hands-on exposure to how a SaaS Customer Success organisation runs and grows.
This is an excellent opportunity to grow into a long-term Customer Lifecycle Operations career path at Codacy.
What will be your day to day:
Customer & Lifecycle Data Operations
- Ensure accurate deal data in HubSpot.
- Support lifecycle tracking across different customer segments
- Assist with portfolio management and quarterly CS forecasting.
- Help ensure data consistency across internal systems.
Reporting & Analytics
- Support the creation and maintenance of dashboards and reports.
- Assist with weekly and monthly performance reporting and ensure data accuracy
- Collaborate with the Data team to align customer data and metrics from different sources.
Process Improvement & Documentation
- Document CS processes and internal workflows.
- Identify small inefficiencies and suggest improvements.
- Support cross-functional projects such as tool integrations and workflow enhancements.
- Gather improvement suggestions from the team (existing system in use) and work with the CS lead to execute improvements on a quarterly basis
Medium / Tech-Touch & Automation Support
- Assist in maintaining automated lifecycle workflows and customer communications, when appropriate, taking an active role in outreach to support the team
- Help monitor the performance of scaled campaigns
- Participate in mapping customer journeys and identifying friction points and opportunities to improve the customer experience at scale across different customer segments
Project Ownership
- Take ownership of small, well-defined initiatives that improve CS operational efficiency.
- Work closely with the Customer Success Lead and Operations teams on strategic improvements.